Shipping policy

At SZIRO Jewelry, we are committed to providing a seamless and enjoyable shopping experience for our valued customers. This includes a clear and transparent shipping policy to ensure that you are informed about the shipping process for your precious jewelry purchases. Please read the following guidelines to understand how we handle shipping:

Qualifying Order:

  • All order within the United States are eligible to receive free shipping.
  • There is no minimum order requirement for free shipping.

Order Processing Time:

  • Orders are processed in the order they are received.
  • Upon placing an order, our team will process it within 1-3 business days. This processing time allows us to inspect, package, and prepare your jewelry with the utmost care and attention to detail.
  • Please allow up to 48 hours (excluding weekends and holidays) for your order to be processed and prepared for shipment.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Methods and Timeframes:

We offer a variety of shipping options to accommodate your needs:

  • Standard Shipping:** Estimated delivery within 5-7 business days from the date of shipment.
  • Expedited Shipping:** Estimated delivery within 2-3 business days from the date of shipment.
  • Overnight Shipping:** Guaranteed delivery within 1 business day from the date of shipment.
  • Please note that delivery times may vary based on your location, the shipping method chosen, and any unforeseen circumstances such as weather delays or holidays.
  • Store Pickup: You can choose to pick up your order in person at our store location (2762 N University Dr.  Coral Springs, FL 33065) during our regular business hours. Store pickup is free of charge.

Shipping Charges:

  • Shipping charges are calculated based on the selected shipping method, destination, and the total value of your order. The applicable shipping charges will be displayed during the checkout process, so you have full visibility before completing your purchase.

Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its whereabouts.

Delivery Times:

  • The estimated delivery time for standard shipping depends on your location and the chosen shipping method.
  • Please note that we do not process or ship orders on weekends or holidays.

Signature Requirement:

  • For security purposes and to ensure the safe delivery of your valuable jewelry, some orders may require a signature upon delivery. This may include high-value items or orders shipped to certain locations.

Mis-delivery Claims:

  • If you believe your order has been misdelivered or if there are any issues with the delivery, please contact us within 5 days of the shipment date.
  • We will work diligently to investigate and resolve the issue as quickly as possible to ensure your satisfaction.

To prevent any shipping issues, please double-check your shipping address before finalizing your order. If you need to make any changes after placing the order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but changes cannot be guaranteed after the order has been processed.

Order Tracking:

  • You will receive a tracking number via email once your order has been shipped.
  • You can track the status and location of your order using the provided tracking information through the carrier's website.

    Lost or Stolen Packages:

    • In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure you receive your jewelry in pristine condition.
    • SZIRO is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.

    Shipping Restrictions:

    • No International Shipping available at this time.
    • We do not ship to P.O. boxes, APO/FPO addresses, or Int'l Freight forwarders. Please provide a valid physical address for delivery.
    • Orders with special requirements may be subject to extra shipping charges.

    Policy Updates:

      At SZIRO, we take immense pride in the quality & craftsmanship of our jewelry and the satisfaction of our customers. We appreciate your business and look forward to serving you.  If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer support team by visiting the Contact Us page or e-mailing bizsales@sziro.com.

      Thank you for choosing SZIRO Jewelry for your exquisite jewelry needs.