Refund policy

At Sziro Jewelers, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to make your shopping experience worry-free.

Your online purchase may be returned or exchanged in stores or returned by mail within 15 days of the delivery date. Articles must be in original unworn condition and received instore within the 15 day window.  If your item has a "not returnable if removed" tag, the tag must be intact, uncut and unaltered.  Items that have wear, have had links removed, damaged, sized or changed from its original condition in anyway will not be refunded and are not returnable.  Items received back that are not in the original condition may incur a restocking fee up to the full amount paid.  Special order items, items altered at the client's request, and sale items are not returnable. Returns will be credited in the original form of payment.  After your return has been processed, you will receive a confirmation email.

To submit a request for a return or exchange:

  • Send us an email at bizsales@sziro.com and include Order ID, Billing Last Name, Email Address and Billing Zip Code. Also include Items and Quantity to Return, Reason to Return, and Desired Resolution (Return or Exchange). Please let us know if you would like us to provide a pre-paid return label (See return options below).
  • Your Return or Exchange Request will be reviewed within 24 business hours. Once approved, you will receive an email with further instructions.

Three Return Options:

  • Option 1: We provide you with a return shipping address and an RA number, and you ship the package back using the carrier of your choice. We strongly recommend you insure your returned item for its full value. We are not responsible for lost or damaged packages during transit.
  • Option 2: We provide a pre-paid return label, and you use the pre-paid label to send the product(s) back. The cost of return shipping will be deducted from your refund.
  • Option 3: You may return your online purchases at one of our store locations. The original receipt or confirmation email is required for the store to process your return.

Eligibility for Returns

  • To be eligible for a return, your item must be unused, unworn, and in its original condition.
  • Returns must be initiated within 15 days from the date of delivery of your online purchase.
  • Custom orders or personalized items are not eligible for returns unless they are defective or damaged upon receipt.
  • In-store returns: 15 days for in-store credit.

Return Process

  1. Contact Customer Support: To initiate a return, please contact our customer support team at Bizsales@sziro.com . Provide your order number and details of the item you wish to return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number (RA#) and instructions on how to return the item.
  3. Package the Item: Securely package the item in its original packaging, including all accessories, tags, and documentation.
  4. Ship the Item: Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
  5. Inspection and Refund: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, we will process your refund using the original payment method within 15 business days.

Refund Policy

  • In-store purchases are "No Refund", store credit or exchange within 15 days of purchase.
  • Online Purchases may be returned or exchanged in store or returned by mail within 15 days of customer receiving the order.
  • Refunds will be issued for the purchase price of the returned item, excluding any shipping charges or additional fees.
  • If your return is approved, you will receive an email confirmation of your refund, including the refunded amount and transaction details.
  • Refunds may take 7-10 business days to reflect in your account, depending on your financial institution's processing time.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item for a different size, style, or color, please initiate a return for the original item and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund, including any applicable shipping costs.

Contact Us

  • If you have any questions or concerns about our return and refund policy, please contact our customer support team at Bizsales@sziro.com. We are here to assist you and ensure a seamless return experience.

Policy Updates

  • Sziro Jewelers reserves the right to update or modify our return and refund policy at any time without prior notice. Please refer to this page for the most current information regarding our return policies.