TERMS & CONDITIONS
Information within sziro.com is subject to change without prior notice. We reserve the right to change product prices, product availability, and both graphics and descriptions associated with our products. Rest assured, our policy changes are for the protection of both the customer and sziro.com. Graphics are not 1:1, that is they are not to scale or color accurate.
Sziro Jewelry will never sell or trade any client information collected online on in the store. Names, mailing addresses, email addresses, phone numbers, billing information and everything else will remain confidential to Sziro.com and Sziro Jewelry Designs Inc. Any information collected will only be used for the benefit of the customer. Third-party companies supporting our services such as credit card processing and internet hosting are required to keep your information secure and confidential. Monitoring technologies on our website allow us to compile anonymous statistics which in turn provides us with information on how users access and browse our website. Technologies such as cookies or web beacons are programmed into our website. Again, the information collected is anonymous and we will never share your details with any company or person not directly involved with our company.
Lifetime Diamond Upgrade
The Sziro Jewelry diamond upgrade program includes diamond center stones and diamond studs purchased in our store and sziro.com. You will receive 100% credit of your original purchase price to use towards the purchase of a bigger, better quality, center stone diamond or pair of diamond studs. You will not find a better upgrade policy anywhere online or in person. Getting full credit for your original purchase is our way of saying thank you for including us in your most important diamond purchases now and in the future.
Requirements for Diamond Upgrade
- Diamond must be a center stone of an engagement ring or diamond stud earrings. No three stone rings, eternity bands, pendants, diamond fashion ring, etc.
- Diamond being traded in must have been originally purchased from Sziro Jewelry, and the credit can only be used at Sziro Jewelry.
- The diamond must be in excellent condition, free from breakage and chipping, and be accompanied by original certification documents.
- If certification documents are lost or you are not able to provide them, $250 will be deducted from your buyback amount to cover recertification of the diamond.
- In some cases the diamond upgrade policy does not apply, and we can refuse any upgrade that does not meet our requirements.
- Do not ship any package to Sziro Jewelry without obtaining a valid RA# first. Please contact Sziro Jewelry to obtain the RA# and to discuss details of the upgrade program.
- The upgrade is non-transferrable.
Sziro Jewelry reserves the right to change the images for merchandise at anytime. The images on our site are either from enhanced digital photographs taken of the merchandise at our store, images supplied by vendors, or digital renderings representing the design elements. Jewelry component details can change without modifying the product images. This can include clasps, connectors, jump rings, stock settings, cuff link backs or any other generic jewelry component. Specific finish details such as prong placement or metal polishing can change due to product improvement. Color details of images can vary due to lighting and digital enhancement. Products can be larger or smaller than expected if their size is based only on the screen size of the product image. Product images are enlarged to show detail. The size of a product image is not the size of the actual item. The image size varies according to a monitor's resolution. Item dimensions in inches and millimeters reflect the true item size.
Sziro Jewelry's Conflict Free Diamond Policy
Sziro Jewelry only purchases diamonds from reputable vendors and suppliers that comply with the Kimberley Process and the voluntary System of Warranties. These vendors and suppliers have written declarations that their diamonds are conflict free and follow the Kimberley Process. If one of the vendors or suppliers were found to be in violation of the Kimberley Process, Sziro Jewelry would immediately stop doing business with the vendor or supplier. The United States of America along with the United Nations make sure that any diamonds that enter the United States are in full compliance with the Kimberley Process. Sziro Jewelry makes every effort to make sure every diamond we purchase is conflict free.
Kimberley Process Definition
The Kimberley process is an international process to track and certify diamonds. In April 2003, Congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports.
Jewelry Quality & Craftsmanship
Sziro Jewelry Designs Inc. manufactures the majority of the products offered on sziro.com. The design and jewelry team have decades of experience in their fields. All finished items are inspected by Sziro before they leave our facilities. The consideration taken into each piece is the same as if you were across the counter at our store. Our silver, gold, and platinum jewelry are all stamped according to their karat: 10KT, 14KT, and 18KT gold, 925 for sterling silver, and PLAT for high quality platinum. We only use hi-grade diamonds (regardless of size) and precious stones; detailed information on stone size and quality is available on the product descriptions. Sziro.com only carries products from other manufacturers who share the same quality standards.
If an item is in stock and ordered as is, the order will be processed in 1-2 business days and shipped ASAP. For items NOT in stock please allow 2 weeks after processing is complete for the item to ship. No item will be mailed before payment is processed.
Methods of Payment
To begin processing your order we need payment confirmation. You can choose to pay online via credit card; we accept American Express, Visa, MasterCard, and Discover. We also offer Google Checkout, and Paypal as options.
You can also mail in your full payment in the form of a money order, bank check, certified check, or personal check. All personal checks must clear before the merchandise is shipped. Checks payable to: Sziro Jewelry Designs Inc. Payment address: Sziro Jewelry, 2762 University DR, Coral Springs, FL 33065. Wire transfers for large purchases are available upon request.
We reserve the right to ship orders with the carrier of our choice from USPS, FedEX and UPS. We will ship only to the credit card billing address unless additional customer information is collected by calling the customer at their billing phone number only. If sufficient verification information cannot be collected the order will be voided. Your direct signature is required at the time of delivery. Items in stock are shipped out the same day if payment is received by 4pm Eastern Standard Time. Payment received after 4pm will result in the order being shipped the following business day.Orders received when the store is closed will be processed the following business day. Items not in stock may take up 2 full weeks from date of purchase to ship, but most items will be ship faster. Customer will be notified via email and or phone if the item they have purchased is not in stock, and the customer will be provided with estimated ship date. If the estimated ship date is unacceptable to the customer, the customer's order will be voided at no cost to the customer. All orders are insured during shipment by Sziro Jewelry for their purchase price.
Custom jewelry is Sziro's specialty . Most of the Sziro designed jewelry is fully customizable. We can use different stones, precious metal type, karat, etc. Contact us through email, or phone and our sales and design staff will work with you and your input to create the perfect piece of jewelry.
Returns & Exchanges
Within 30 days after delivery, reply to any of the order emails you have received from us regarding the item you want to exchange or return. In your email, give us a simple explanation for the return (too small, changed my mind etc). We will email you within 3 business days with a prepaid USPS postage label and further instructions or request more information from you. When we receive the returned item, we will credit your payment method within 2 weeks.
Remember to call or email if you are unsure about any part of the return and exchange process, 954 575 1732, email@example.com.
International orders are subject to approval to prevent fraud, and they require telephone communication not just email. Credit card purchases must have matching shipping and delivery addresses. If addresses are different, cleared payment by money order, check, or wire transfers are required. Additional time is required to clear international checks and money orders. The buyer is responsible for paying all duties and fees required to receive their merchandise. The declared amount of the merchandise cannot be changed from the purchase price.
Sziro Jewelry collects 6% sales tax for all purchases delivered within Florida. If merchandise is shipped outside Florida, and no sales tax was collected, the customer may be required to pay use tax according to the shipping address.